HELP

HELPFUL INSTRUCTIONS
PLEASE READ!

(IF NON OF THESE TIPS HELP GO TO OUR CONTACT FORM AND TELL US WHATS GOING ON.)

APPLE DEVICES

1. MAKE SURE YOUR VOLUME IS ON AND ALL THE WAY UP.

2. MAKE SURE YOUR DEVICE IS NOT ON LOW POWER (BATTERY SAVING) MODE.

3. OPEN THE CAMERA AND SCAN THE QR-CODE ON THE FRONT OF THE CARD. KEEP THE
CAMERA FOCUSED ON THE CARD.

4. ONCE THE QR CODE IS SCANNED, A LINK WILL APPEAR ON YOUR SCREEN. CLICK ON
THAT LINK.

5. AFTER YOU CLICK ON THE LINK, A MESSAGE WILL POP UP ASKING YOU TO ALLOW
“WEBCARDS.COM” TO ACCESS YOUR CAMERA. CLICK “ALLOW”.

6. A “PLAY” BUTTON WILL NOW APPEAR ON YOUR SCREEN. CLICK “PLAY” TO ALLOW MEDIA
PLAYBACK (KEEP CAMERA FOCUSED ON THE CARD).

7. SIT BACK AND ENJOY! (HELPFUL TIP: PULL YOUR PHONE BACK, AWAY FROM THE CARD,
TO SEE THE FULL EFFECT OF THE CARD’S ANIMATION!)

 

ANDROID DEVICES

1. MAKE SURE YOUR DEVICE’S VOLUME IS ON AND ALL THE WAY UP.

2. MAKE SURE YOUR DEVICE IS NOT ON ENERGY SAVING OR LOW POWER (BATTERY
SAVING) MODE.

3. MOST ANDROID DEVICES REQUIRE A QR-CODE READER APP TO SCAN THE QR-CODE
ON THE FRONT OF THE CARD. MOST ANDROID DEVICES ALREADY HAVE A QR-CODE APP
ON THEM. OPEN THIS APP ON YOUR PHONE (OR INSTALL ONE IF IT DOESN’T).

4. SCAN THE QR CODE ON THE FRONT OF THE CARD USING THE QR-CODE READER APP.

5. A LINK WILL SHOW UP AT THE TOP OF YOUR SCREEN (IT WILL START WITH “HTTPS://ARCOMPANY.
COM”). CLICK THIS LINK. THIS WILL TAKE YOU TO OUR WEBCARDS.COM
WEBSITE.

6. AFTER YOU CLICK ON THE LINK, A MESSAGE WILL POP UP ASKING YOU TO ALLOW
“WEBCARDS.COM” TO ACCESS YOUR CAMERA. CLICK “ALLOW”.

7. KEEP YOUR CAMERA FOCUSED ON THE FRONT OF THE CARD. A “PLAY” BUTTON WILL
APPEAR ON YOUR SCREEN. CLICK THAT PLAY BUTTON.

8. SIT BACK AND ENJOY! (HELPFUL TIP: PULL YOUR PHONE BACK, AWAY FROM THE CARD,
TO SEE THE FULL EFFECT OF THE CARD’S ANIMATION!)

 

TECHNICAL ISSUES & SPECIFICATIONS

1. CHECK IF YOUR DEVICE IS COMPATIBLE. SOME OLDER DEVICES ARE NOT ABLE TO PLAY BACK THE ANIMATION. HERE ARE THE MINIMUM REQUIREMENTS FOR YOUR DEVICE:

- THE “RAM” (MEMORY) OF THE DEVICE MUST BE 4 GIGABYTES OR HIGHER.
- SMARTPHONES AND TABLETS MUST BE ANDROID 5 OR HIGHER.
- IPHONE, IPAD OR ITOUCH MUST BE IOS 13 OR HIGHER.
- LAPTOPS MUST HAVE WINDOWS, MAC OS OR CHROME OS.

2. IF YOU DON'T HEAR ANY SOUND, PLEASE CHECK THE VOLUME ON YOUR DEVICE.

3. TO SEE THE CARD ANIMATION, KEEP THE CAMERA FOCUSSED ON THE CARD.

4. IF YOUR DEVICE ASKS YOU TO ALLOW “WEBCARDS.COM” TO ACCESS YOUR
CAMERA, PLEASE CLICK “ALLOW”.

5. ONLY USE SAFARI FOR APPLE DEVICES OR GOOGLE CHROME FOR ANDROID
DEVICES.

6. IF CAMERA USAGE IS NOT ALLOWED FOR THE BROWSER OR OUR AR-WEBSITE,
PLEASE GO TO YOUR DEVICE’S SETTINGS AND ALLOW THE CAMERA.

7. ENSURE YOU HAVE GOOD INTERNET CONNECTION TO SEE THE ANIMATION.

8. IF THE QR-CODE CANNOT BE SCANNED, PLEASE GET CLOSER TO IT OR
FURTHER AWAY AS NEEDED TO GET THE QR CODE IN FOCUS.

9. IF THE ANIMATION STOPS PLAYING AND DOES NOT CONTINUE, PLEASE CLOSE THE
BROWSER AND SCAN THE QR-CODE AGAIN.

10. IF NONE OF THESE TIPS WORK, PLEASE GO TO LIVINGCARDSUSA.COM AND TELL US!

 

 

HERE ARE A FEW VIDEOS TO SHOW WHAT TO DO, IF YOU HAVE ANY ISSUES USING OUR CARDS: